Frequently Asked Questions

1. Who is Great Place to Work?

Great Place to Work is the worldwide partner for organizations in their development to a (more) peo­ple-oriented organization. Our mission is to contribute to a better world by increasing trust, pride and camaraderie within organizations.

2. What is a Great Place to Work?

A Great Place to Work is not defined by satisfied employees, but rather by employees who get the best out of them- selves and use this to optimize the performance of the organization. Research shows that this is de­termined by three relationships:

1. Relationship between employees & management

This relationship is based on the level of mutual trust. The credibility of management, respect for the individual employee and fairness in the workplace are the most important factors for success with regard to trust between employees and management.

2. Relationship between employees & their job

This relationship is based on the pride that an employee feels with regard to their job, the efforts of their team or department and the corporate image. 

3. Relationship between employee & their collea­gues

This relationship is based on the level of camaraderie that employees experience with each other. A feeling of focus on the team, cooperation, celebrating spe­cial occasions and welcoming new employees are parts of this.

3. What is the Trust Index?

The Trust Index is the employee perception survey. The Trust Index measures the extent to which employees consider an organization to be a Great Workplace. It mainly focuses on the perceptions of the employee about the degree of trust, pride and camaraderie within the organization. The Trust Index is based on the Great Place to Work® model. The questionnaire consists of 58 statements which can be answered on a five-response scale from almost always true until almost always not true. Next to that there are two open questions and several demographic questions. An organization can decide to add more questions if they want. Please be honest in answering the questions, there are no ‘wrong’ answers.

4. What is the aim of this survey?

Your organization strives to be a Great Place to Work. Through this independent survey, they want to find out how well they are succeeding. With this employee perception survey, your organization can discover what employees feel about the organization and where necessary initiate changes which bring this goal closer. The survey is initially aimed at obtaining insight into the extent to which the culture supports the goals of the organization, whether the three relationships based on trust, pride and camaraderie is effective, whether there is a culture of trust and whether there is good employership.

5. Is this survey anonymous?

Great Place to Work guarantees the anonymity of the participants in the survey. Every researcher from every Great Place to Work® office anywhere in the world is contractually bound to very strict ethical standards. An independent measurement whereby the discretion of the individual employees is safeguarded is the strength of our approach and an important indicator for the credibility of our organization.

The technology of online surveys allows us to send personal invitations. The e-mail addresses, made available by the client, are only used once for each employee to generate a code to start the survey. The reminders and thank you e-mails at the end and the comments at the top right of the survey form also show the names of the employees. This openness gives some people cause for doubt about the anonymity of the survey. This is unfounded.

As soon as the data has been completed and sent, the relationship between the person and his/her scores is broken. The data lines are aggregated. The only thing we know is the link between this data and the various units (based on the organization structure) and the personal features (sex, job, age, etc.). Through these links, effective improvement actions can be selected based on the aggregated data from the survey.

"Yes, but I'm the only woman in the department" or "The combination of personal characteristics will make me easy to identify".

We have mitigated such risks as follows:

  • The reports include the data sheets, a matrix of all the survey questions and the aggregated scores of the organization and the scores per demographic characteristic. All observations less than 5 are not shown in the matrix; instead a '-' is shown.
  • The data of different characteristics are never crossed. The scores are assessed per characteristic.

In short, the reports never reveal personal information from the survey (process). No dossier creation can take place based on a survey by Great Place to Work®. We will never reveal personal details to clients, nor information about who did or did not take part.

Survey Place, the organization which developed and manages the technical system, is also contractually bound never to make data available to individual organizations, other than the Great Place to Work®.

6. How much time do I have to complete the survey?

In theory, the survey is performed over two weeks. Then, in consultation with the management of your organization, we decide whether to send a reminder or close the survey. It takes about 10-15 minutes to complete the survey.

7. Is the Trust Index the only item Great Place to Work bases its evaluation on?

Great Place to Work® looks at organizations from two perspectives: from the employees’ perspective (Trust Index) and from the employer’s perspective (Culture Audit). This creates a complete overview of the organization, giving insight into relative strengths and weaknesses and how the organization can best move forward. These insights can be used to strengthen or change the organizational structure.

8. Questions?

Do you have any questions with regard to the survey? Please contact our Helpdesk or Contact our office.

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