DHL Shared Service Center

Working at DHL Shared Service Center

DHL Express recognizes the critical importance of onboarding in attracting and retaining motivated employees. Effective onboarding has a direct impact on employees' performance, engagement, and awareness of their contribution to the company's mission. Therefore, DHL Express provides a comprehensive onboarding process for all new joiners, which begins before the first day on the job and continues for the first six months.

In the pre-boarding phase, new joiners receive DHL-in-a-box, which contains information about the company, goodies, and a personalized note from the manager and new colleagues. On the first day, the manager ensures that the new hire has access to all necessary resources and tools, creates an engaging environment, introduces them to colleagues and stakeholders, and discusses the induction program for the first month(s).

During the onboarding phase, new joiners receive several emails to engage them and make them feel part of the DHL team. Continuous support is provided through one-on-one meetings and feedback sessions with the manager and guidance from an experienced colleague as a buddy. Additionally, the CIS (Certified International Specialist) Training program is available to engage every member of DHL Express and invest in their future. All employees begin with the Foundation module, which breaks down the company's strategic direction and goals into digestible pieces.

Overall, DHL Express is committed to providing strong onboarding support to new joiners, which is critical to their success and the success of the company.